Privacy Policy

Privacy Policy

Cobra Hydro UK Limited (“Cobra Hydro”, “we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, or use our services.

This policy is provided in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Cobra Hydro UK Limited
Unit 9 Greatbridge Business Park
Budds Lane
Romsey
Hampshire
SO51 0HA

Telephone: 01794 522672
Email: info@cobrahydro.co.uk

For the purposes of data protection law, Cobra Hydro UK Limited is the Data Controller.

2. What Information We Collect

We may collect the following personal data:

• Your name
• Job title
• Company name
• Email address
• Telephone number
• Postal address
• Information you provide when submitting an enquiry
• Records of correspondence with you
• Technical information such as IP address, browser type, and website usage data

We only collect information that is necessary for legitimate business purposes.

3. How We Use Your Information

We use personal data to:

• Respond to enquiries and provide quotations
• Deliver our products and services
• Manage contracts and customer relationships
• Improve our website and services
• Comply with legal and regulatory obligations
• Send relevant business communications where lawful

We do not sell or broker your personal data.

4. Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

• To perform a contract or take steps before entering into a contract
• For our legitimate business interests
• To comply with legal obligations
• With your consent (where required)

Where processing is based on consent, you may withdraw that consent at any time.

5. Sharing Your Information

We may share personal data with trusted third parties who support our business, such as:

• IT and hosting providers
• Professional advisers
• Service partners or subcontractors

All third parties are required to handle your data securely and in accordance with data protection law.

We may also disclose information if required to do so by law.

6. Data Storage and Security

We store personal data within the UK or European Economic Area (EEA).

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration.

Access to personal data is restricted to authorised personnel only.

7. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including to meet legal or regulatory requirements.

Contract-related data is typically retained for up to five years after the end of a contract unless a longer retention period is required by law.

8. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your data in certain circumstances
• Request restriction of processing
• Object to processing, including direct marketing
• Request transfer of your data to another organisation
• Not be subject to decisions based solely on automated processing

To exercise any of these rights, please contact us using the details above.

We may request proof of identity before releasing personal information.

9. Complaints

If you have concerns about how we handle your personal data, please contact us in the first instance.

You also have the right to lodge a complaint with:

Information Commissioner’s Office (ICO)
Telephone: 0303 123 1113
Website: https://www.ico.org.uk

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Cara King
Managing Director
February 2026